Refund Policy
Refund Policy
At Madiha Jewels, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must:
Be unused and in the same condition that you received it
Be in the original packaging
Include proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you about the approval of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
Some items cannot be returned, including:
Used or damaged products
Custom or personalized jewelry
Items returned after the allowed return period
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item so we can resolve the issue quickly.
Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Contact Us
For any return or refund inquiries, please contact us:
Email: madihajewels@gmail.com
Instagram: madiha.jewels.com
FAQs
Are your jewelry pieces authentic?
Yes. All our jewelry is carefully crafted using genuine materials. Product descriptions clearly mention the metal type, stones, and finishing used for each item.
What materials and stones are used in your jewelry?
Our jewelry is crafted using high-quality metals, premium stones, and carefully selected embellishments to ensure elegance, durability, and a luxurious finish.
What is the minimum order for free delivery?
We offer free delivery for total over 5000 PKR.
Do you offer customized or made-to-order jewelry?
Yes, we offer customization options to create jewelry that reflects your personal style and matches your outfit or occasion perfectly.
Luxury at your doorstep
Discover our products from 925 Sterling Silver to Gold Plated Jewellery delivred straight at our doorstep.